FAQ [en]

Fleetstar as a car rental company and marketer offers own specially agreed rates at wich you receive your rental car nationwide.
Our fleet conditions are valid for the long term and exclusively bookable.
You get best performance and individuality with quality & safety of renowned longstanding vehicle fleet partner.

Online offers can be selected directly from the booking screen.

1 Select rental location and rental duration
2 Choose your appropriate vehicle offer
– Add extras if required [Extras Hinzufügen]
3 Enter your data before submitting/booking

First and foremost, of course, it depends on the actual need.
If this is already fixed, choose the exact rental period.

★ Choose a period from 30 days you drive best price per day*
– Example A: You book exact 62 days – if necessary, the rent can be extended to the day.
– Example B: You book from one month+ – return the vehicle or continue renting monthly / to the day

• *plus additional offers >from 4 months< minimum duration as marked on filter

★ 01-24 days rental period – w/unlimited kilometer free
+ special Weekend rates from Fr-Mo are specified in the car details (valid, but not displayed during booking)

Cars:

• 01-24 days maximum rental duration w/unlimited kilometres
• 25-30 days duration 4.000 km inclusive | per additional day +133 km incl.| 4.000 km per month
• Minimum term offers as specified or prior adaptable to 1.000-8.000 km per month

Trucks/Commercials:

• • Week rates 1.225 km incl.
  • Month 4.000-6.000 km incl. as offered
  • Minimum term offers as specified or prior adaptable to 1.000-10.000 km per month

For online booking

Selection SPÄTER ZAHLEN / PAY LATER:
•¹ You pay at the pick-up station – All credit cards of
international credit card companies (Visa, Mastercard,
American Express, Diners, Discover, JCB) are accepted
– No credit card fees
– some vehicle categories can also be rented upon presentation of a Girocard (Maestro/VPAY) max. monthly each rental period.

•² Or additional payment methods can be arranged. For this, specify the payment request in the comments additionally
with ‘invoice payment’ and your other informations. Your Booking request becomes automatically a firm booking after confirmation.

Selection ONLINE ZAHLEN / PAY NOW:
• Pay your rent with booking and get an additional discount
– No credit card fees

• Foreign Companies wich need company-vehicle for their employees or projects in Germany are welcome

Presenting on pick-up by the driver:

• valid driver’s license
• Identity card (passport w/proof of address)
• valid proof of payment (if paying on pick-up is agreed)

– for registration of additional drivers are to be presented the driver’s license by the owner
– in case of agreed delivery from the vehicle may apply individually different rules

Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

→ when paying at the pick-up station:
The amount will be pre-authorized and blocked on your credit card at the time of your pickup.
The amount of the deposit depends on the vehicle offer, mostly 300 EUR – see more at booking terms.
The deposit is used for additional costs (e.g. missing fuel at return, additional days, additional kilometers).

→ with other agreed payment methods, deviating regulations apply according to offer

Additional persons can be entered in the rental contract as authorized drivers.
• optional bookable free of charge from 1 additional driver for all car-rentals
• Drivers’ license need to presented in original by driver

• For Trucks and other commercial vehicles, a fee will be charged
• Depending on offer and duration about 9-75€ per driver/rental

The selection ranges from small cars to luxury class and trucks of almost all manufacturers.
The rental cars are ⌀3 months old.
Through trustful partnerships of many years we offer individual solutions gladly according to need.

Additional extras (e.g. add.driver, child seats, trailer hitch, supercover)
can be added in the booking process if required.
Additional requirements agreed upon if possible.

Until the agreed expiry of the rental, you return the vehicle properly.
If you still want to keep your vehicle, there is the possibility to optionally extend the rental period.
If no separate agreement has been made, please contact us in good time before expiry.

Border traffic:
If you are planning trips crossing border from Germany, the additional option
‘Auslandsfahrten/Cross Border Fee’ (one-time fee per rental) is mandatory to include.
• With indication and notification at booking/with rental start for the countries of entry:
Austria, Belgium, Denmark, Finland, France, Netherlands, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden and Swizerland.

• allowed only with categories Economy (E**), Compact (C**,D**), Intermediate (I**, J**), Van (FV**), Standard Bus (SV**) to the following countries:
Great Britain, Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchech Rep. and Hungary.

• for all categories blocked countries:
Albania baltic republics, Bulgaria, Greece, Iseland, Romania,Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,Ucraine, Belarus, Zyprie.

Check the meaning, any restrictions and contact the support.
The team will take care of quick clarification and, if necessary, a straightforward vehicle exchange.

Contact directly the 24h mobility service of the rental company. Together we will make you mobile again quickly.
You will find the contact details in the rental folder in the glove compartment of your vehicle.

First check the well-being of all passengers. Report the accident to Police and inform the rental company.
If it is no longer possible to continue driving the vehicle, your mobility protection will take care of the accident vehicle and coordinate the provision of a replacement vehicle.