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FAQ [en]

GENERAL

Fleetstar / Rental Company

Fleetstar offers as a rental-& fleetmanager specially agreed offers, at which you pick up your car from the rental company.
Our rates are long-term agreed and price stable.
You rent quality and safety of renowned vehicle providers, with a competent partner at your side.

Flexible & Bestprice

Best-Price.
You rent at the guaranteed Fleetstar-rate from the rental company, without hidden additional costs.
In addition to attractive rateservices, our rental customers receive excellent support, with their own contact for all aspects of your rental.

Flexible.
If you wish to keep the vehicle beyond the agreed rental-end, you can extend your rental as needed.
After confirmation, you simply continue driving, for the exact day and for as long as you need.

Early vehicle return at no additional cost. Your rental will be charged according to days actually driven.
Days not driven are not charged and expire.
In long-term after a minimum holding period.

PROCESS / USING

How to pick up the car?

Rental and vehicle provide take place at the named rental-station.
You rent as our customer to guaranteed FLEETSTAR RATE.

Upon pickup at the rental station, simply provide your name and, if required, your reservation number.
To be presented at pick-up*: valid driver license + identity card (passport with proof adress) + means of payment

Wich rental-time to choose?

1) From 26-30 days book as a monthly flat rate
2) From 31. day Accounting by additional days at 1/30 from month
→ Stay flexible:
– After minimum holding (26 days), terminate rental at any time by returning vehicle
– Days not driven expire and are no longer charged
– or extend to expiry on a daily or monthly basis as required

3) 01-24 days shortterm – with all driven kilometres free
– No minimum holding, terminate rental at any time by returning or extend your rental if needed

*not for offers with “ab 3 Monate”

How to book?

Simple and uncomplicated booking.

– Set the rental location and time with rental start and end dates
– Choose the right car-offer and add extras if you wish.
– After entering your driver data, your reservation is complete.

You can also contact us by phone.

After your booking you will receive your Reservation Confirmation from the rental company with all data at a glance.

Bookings within 24 hours to pickup will stay basically at status ‘on request’, cause we have to check availability in detail.

What are the payment methods?

Pay now:
-Possible means of payment will be displayed before you complete the booking.
The total rental price displayed will be authorized on the card and booked for payment within 6 days.
Upon pickup, you do not have to worry about anything and automatically enjoy our premium service.
You can cancel free of charge up to 24 hours before the start of the rental. You will receive the full rental price back.

Pay later:
– All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB) are accepted as means of payment, whereas all prepaid cards are not accepted.
The rental price will blocked on the credit card until charged at the end of the rental period. For long-term rentals in 30 day rhythm according to days driven.

– Discribed vehicle groups can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY), limited to monthly rental period

– Did you need diffent methods for employees as a company, please contact us for your special interests.

How many kilometres are free?

short-term:

  • 01-24 days duration = all driven kilometres are free

long-term:

  • 26-30 days duration = 4.200 km free
  • up 31 days duration = ea. addítional day +140 km included  (monthly 4.200 km)
  • addítional kilometres = 0,19-0,40 Euro (see ->’Leistungdetails’ on products)

*Trucks and other commercial vehicles with different offers

What do I need for rent?

On pick-up by the driver:

  • identity card (passport w/+ proof of address
  • valid driver license
  • proof of payment*

Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

*depends on payment variant

Regulation for deposit

As security, a deposit amount is required by the rental company.
The deposit amount is 300,00 Euro.

Additional driver

Additional persons can be entered in the rental contract as authorized drivers.
– bookable free of charge for all car offers

– trucks and other commercial vehicles plus max 50.00 Euro per rental/unit

The Rental-Fleet

The rental vehicles are ⌀3 months old.
The fleet includes various models and categories of almost all manufacturers.

Extras / special requests

Additional extras (child seats, trailer hitch, cover+) can be added in the booking process if required.
Other requirements are agreed individually.

RETURN AND END OF RENTAL

End of rental / Extension

The vehicle must be returned to the rental company at the end of the rental period as agreed in the rental contract.
If you still want to keep your vehicle, the rental period can be optionally extended by additonal days to your contract.

Term contracts with a minimum holding period can be terminated prematurely and without additional costs after 26 days by returning the vehicle.
Not driven days expire and will not be charged again.

INSURANCE / FOREIGN TRAVEL

Wich cover is included?

All offers with:
– Kraftfahrzeug-Haftpflichtversicherung
– LDW – Lost Damage Waiver – Cover with or w’out a deductable as product description

Exclusion of a deductible

Rental offers with a deductible, any excess charged by the rental company in the event of a claim can fully reimbursed with choosing extra option:
‘SB 0,00€ durch Erstattung’

Regulations for foreign travel

Border traffic: • allowed, by inclusion additional option ‘Auslandsfahrten’ incl. Emergency Management Service for 16€ per rental (one-time fee):
Austria, Belgium, Denmark, Finland, France, Netherlands, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden and Swizerland.
• allowed only with categories Economy (E***), Compact (C***,D***), Mittelklasse (I***, J***), Van (F***), Standard Bus (S***) to the following countries:
Great Britain, Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchech Rep. and Hungary.

• for all categories blocked countries:
Albania baltic republics, Bulgaria, Greece, Iseland, Romania,Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,Ucraine, Belarus, Zyprie.

DURING THE TRIP ..

What to do if a warning signal lights up in the vehicle?

Check the meaning, any restrictions and contact the support.
The team will take care of quick clarification and, if necessary, a straightforward vehicle exchange.

What do I do in case of a breakdown?

Contact directly the 24h mobility service of the rental company. Together we will make you mobile again quickly.
You will find the contact details in the rental folder in the glove compartment of your vehicle.

What do I do in case of an accident?

First check the well-being of all passengers. Report the accident to Police and inform the rental company.
If it is no longer possible to continue driving the vehicle, your mobility protection will take care of the accident vehicle and coordinate the provision of a replacement vehicle.

GENERAL

Fleetstar / Rental Company

Fleetstar offers as a rental- & fleetmanager specially agreed offers, at which you pick up your car from the rental company.
Our rates are long-term agreed and price stable.
You rent quality and safety of renowned vehicle providers, with a competent partner at your side.

Flexible & Bestprice

Best-Price.
You rent at the guaranteed Fleetstar-rate from the rental company, without hidden additional costs.
In addition to attractive rateservices, our rental customers receive excellent support, with their own contact for all aspects of your rental.

Flexible.
If you wish to keep the vehicle beyond the agreed rental-end, you can extend your rental as needed.
After confirmation, you simply continue driving, for the exact day and for as long as you need.

Early vehicle return at no additional cost. Your rental will be charged according to days actually driven.
Days not driven are not charged and expire.
In long-term after a minimum holding period.

PROCESS / USING

How to pickup the car?

Rental and vehicle provide take place at the named rental-station.
You rent as our customer to guaranteed FLEETSTAR RATE.

Upon pickup at the rental station, simply provide your name and, if required, your reservation number.
To be presented at pick-up*: valid driver license + identity card (passport with proof adress) + means of payment

Wich rental-time to choose?

1) From 26-30 days book as a monthly flat rate
2) From 31. day Accounting by additional days at 1/30 from month
→ Stay flexible:
– After minimum holding (26 days), terminate rental at any time by returning vehicle
– Days not driven expire and are no longer charged
– or extend to expiry on a daily or monthly basis as required

3) 01-24 days shortterm – with all driven kilometres free
– No minimum holding, terminate rental at any time by returning or extend your rental if needed

*not for offers with “ab 3 Monate”

How to book?

Simple and uncomplicated booking.

– Set the rental location and time with rental start and end dates
– Choose the right car-offer and add extras if you wish.
– After entering your driver data, your reservation is complete.

You can also contact us by phone.

After your booking you will receive your Reservation Confirmation
from the rental company with all data at a glance.

Bookings within 24 hours to pickup will stay basically at
status ‘on request’, cause we have to check availability
in detail.

How many kilometres are free?

short-term:

  • 01-24 days duration = all driven kilometres are free

long-term:

  • 26-30 days duration = 4.200 km free
  • up 31 days duration = ea. addítional day +140 km included  (monthly 4.200 km)
  • addítional kilometres = 0,19-0,40 Euro (see ->’Leistungdetails’ on products)

*Trucks and other commercial vehicles with different offers

What are the payment methods?

Pay now:
-Possible means of payment will be displayed before you complete the booking.
The total rental price displayed will be authorized on the card and booked for payment within 6 days.
Upon pickup, you do not have to worry about anything and automatically enjoy our premium service.
You can cancel free of charge up to 24 hours before the start of the rental. You will receive the full rental price back.

Pay later:
– All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB) are accepted as means of payment, whereas all prepaid cards are not accepted.
The rental price will blocked on the credit card until charged at the end of the rental period. For long-term rentals in 30 day rhythm according to days driven.

– Discribed vehicle groups can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY), limited to monthly rental period

– Did you need diffent methods for employees as a company, please contact us for your special interests.

What do I need for rent?

On pick-up by the driver:

  • identity card (passport w/+ proof of address
  • valid driver license
  • proof of payment*

Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

*depends on payment variant

Regulation for deposit

As security, a deposit amount is required by the rental company.
The deposit amount is 300,00 Euro.

Additional driver

Additional persons can be entered in the rental contract as authorized drivers.
– bookable free of charge for all car offers

– trucks and other commercial vehicles plus max 50.00 Euro per rental/unit

The Rental-Fleet

The rental vehicles are ⌀3 months old.
The fleet includes various models and categories of almost all manufacturers.

Extras / special requests

Additional extras (child seats, trailer hitch, cover+) can be added in the booking process if required.
Other requirements are agreed individually.

RETURN AND END OF RENTAL

End of rental / Extension

The vehicle must be returned to the rental company at the end of the rental period as agreed in the rental contract.
If you still want to keep your vehicle, the rental period can be optionally extended by additonal days to your contract.

Term contracts with a minimum holding period can be terminated prematurely and without additional costs after 26 days by returning the vehicle.
Not driven days expire and will not be charged again.

INSURANCE / FOREIGN TRAVEL

Wich cover is included?

All offers with:
– Kraftfahrzeug-Haftpflichtversicherung
– LDW – Lost Damage Waiver – Cover with or w’out a deductable as product description

Exclusion of a deductible

Rental offers with a deductible, any excess charged by the rental company in the event of a claim can fully reimbursed with choosing extra option:
‘SB 0,00€ durch Erstattung’

Regulations for foreign travel

Border traffic: • allowed, by inclusion additional option ‘Auslandsfahrten’ incl. Emergency Management Service for 16€ per rental (one-time fee):
Austria, Belgium, Denmark, Finland, France, Netherlands, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden and Swizerland.
• allowed only with categories Economy (E***), Compact (C***,D***), Mittelklasse (I***, J***), Van (F***), Standard Bus (S***) to the following countries:
Great Britain, Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchech Rep. and Hungary.

• for all categories blocked countries:
Albania baltic republics, Bulgaria, Greece, Iseland, Romania,Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta, Ucraine, Belarus, Zyprie.

DURING THE TRIP ..

What to do if a warning signal lights up in the vehicle?

Check the meaning, any restrictions and contact the support.
The team will take care of quick clarification and, if necessary, a straightforward vehicle exchange.

What do I do in case of a breakdown?

Contact directly the 24h mobility service of the rental company. Together we will make you mobile again quickly.
You will find the contact details in the rental folder in the glove compartment of your vehicle.

What do I do in case of an accident?

First check the well-being of all passengers. Report the accident to Police and inform the rental company.
If it is no longer possible to continue driving the vehicle, your mobility protection will take care of the accident vehicle and coordinate the provision of a replacement vehicle.

Im aktuellen Büro ist keine Fahrzeugklasse ausgewählt. Bitte wähle eine andere Klasse!