Fleetstar

RENTAL INFORMATION.

TERMS FOR BOOKING AND RENTAL FLEETSTAR GMBH

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AT THE TIME OF PICKUP

Important documents

Driver’s license requirements

The main driver and all additional drivers must be able to present their
own driver’s license when picking up the rental car. Digital licenses and
photocopies are not accepted. All drivers must have held their license for
at least 12 months, depending on the vehicle categories below.
Driver’s license from non-EU countries (except Switzerland) accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in
Europe for more than 6 months at the time of rental. A driver’s
license not issued in Latin script must be supplemented by an
international driver’s license.

Valid Identity card or Passport by main driver at least.
If these do not contain an address, with add. proof
(in form e.g. electricity bill or similar).

Age /driver’s licence requirements

The minimum age for rentals is 19-21 years, from vehicle category
I** (MidSize) 21/3 years, from F** (Fullsize) 23/3 years. from P** (Premium/Luxury) 25/3 years.

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INCLUDED IN THE RENTAL PRICE

Liability insurance for injuries or damages to person
or property outside the vehicle in the amount of at least the
legal requirements. Loss /Collision damage waiver coverage. Limits
potential collision damage, scratches and bumps liability to a
specified deductible. Theft Protection (TP) for the vehicle.
Limits potential vehicle loss liability to a specified deductible.
Kilometers/Mls total specified in the offer are included.
Local fees, tax and airport surcharge on application.
Vehicle license & environmental fee if mandatory.

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NOT INCLUDED IN THE RENTAL PRICE

Fuel Consumption, liquids, local road tolls, highway vignettes o.s.
Insurance coverage for personal injuries of the driver and passengers.
Traffic violation administration (tickets, speed notices) of €18-30/fine.
Crossing border fee. After hour fee for rentals outside regular opening hours.

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BOOKING OPTIONS / PAYMENT INFORMATION

Pay online

When booking a prepay-rate, you pay the rent in advance.
In most cases we will confirm your booking immediately to
the email provided. The amount is then debited from the card.
If availability needs to be checked, we will temporarily block
the payment on your credit card till booking is confirmed.
Extra charges resulting from the vehicle rental (e.g. missing
fuel at return, additional mileage /day), are borne by the
rental-customer and invoiced.

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Pay at desk (beim abholen zahlen)

Accepted credit cards are Visa, Mastercard, American Express,
(Diners Club, Discover, JCB *). The means of payment must be
issued to the main driver -valid for at least 1 months beyond
the agreed end of the rental- subject to acceptance only in
conjunction with the PIN. When you arrive, a deposit will be
blocked on your payment card. Deposit will be used for extra
charges (e.g. fuel missing, extra-day, extra-mls).

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GENERELL CONDITIONS

Rebooking, Cancelation, Refund

Pre-pay rates:
• Modifications to your booking are free up to the rental day
(though new rental price may apply).
• Cancellation made at least 2 days before the rental are free,
with full refund of the prepayed amount.
• If you cancel less than 48 hours before due rental day,
minus a fee of 3days of your booked price.
– Refund made to the payment card used by your booking.
• If you fail to collect the vehicle, later collection, earlier
return*, we can not provide a refund.
– Earlier return from 31 rental days: An overpaid amount will
be repaid or not be charged anymore.

Payment at desk:
• Modifications to your booking are free up to the the rental day
(though new rental price may apply).
• Cancellation made at least 48hrs before rental are free of charge,
less than 48hrs in advance a fee of 55 EUR will be charged.
• If you fail to collect the vehicle in due time and have not cancelled,
a fee of 165 EUR will be charged in claim.

Booking Reservation

The details of your reservation, which are listed in the booking
confirmation, together with the terms and conditions form the
contract for the booking of a vehicle with Fleetstar.
Fleetstar provides customers contract conditions and services for
agreed duration of vehicle rental. You will receive the vehicle
from us either directly or the fleetpartner, depending on our
relationship to the carrental. Agreed services remain unaffected.

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EXCLUSIONS

In the event of intentional or grossly negligent causation of damage,
the claim to the agreed comprehensive coverage including theft protection.
In addition, the vehicle, or parts thereof, may not be sublet,
encumbered, pledged, relet further rented or used for e.g. motor sport purposes.
Nor may it be used for the transportation of persons for hire or against
payment (e.g. Carsharing), unless it was expressly agreed and a
corresponding permission is available.

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Entry regulations

Countries forbidden for all vehicle categories: Albanien, baltic republics,
Bulgaria, Greece, Iseland, Romania, Turkye, Serbia, Montenegro, Mazedonia,
Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta, Ucraine, Belarus and Zyprie.

For vehicles of Fullsize (F**) category and above (P**, L**) NOT permitted
countries: Great Britain, Ireland, Italia, Croatia, Poland, Slowakie,
Slovenia, Tchechien Rep. and Hungary.
• Fees for trips abroad. To be included as mandatory extra for authorized trips -Option -Crossing Border.

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Mobility Service

Technical support for the vehicle in case of impairment of the driving
ability not caused by the renter or driver. Organization of the provision of
a required replacement vehicle.

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Options / Extras

Additional driver (Zusatzfahrer)

Passenger Vehicles: Charged from €0 to specified vehicle offer,
whereby only persons noted in the rental agreement may drive the vehicle.
Van/Trucks: Additionally charged at offer-specific fees and not
automatically already included in the booking price.
All drivers must be able to present their own driver’s license in original.

Reduction Excess (Super Cover)

The deductible in case of damage or theft of the vehicle, can be
optionally reduced to €0,00. From categorie Premium and Minibus
a named deductible may remain depending on the offer.
The inclusion of the Online-offer can only be made with the
vehicle booking, possibly before the rental via Fleetstar.
Protection packages are valid only if you comply with the rental
conditions. Without validation and compensation obligations in
the case of intentional, grossly negligent causation of damage in principle.
For vans -truck rental other rates and prices apply on request.

Trips abroad (Crossing Border Driving)

This option is binding to book for approved trips abroad.
(see details at ‘Entry regulations’).

One-way rentals

Within mainland Germany a fee according to selection are
displayed in price summary. For van/-truck rental domestic with additional
extra-fee to book on request. Return abroad for cars on request only and
higher amount depending on country. The return abroad for vans/trucks
is excluded and not possible.

Trailer hitch / AHK

On request and available for selected vehicle groups under consideration of required towing capacity.

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to the terms&conditions/ den Allgemeinen Geschäftsbedingungen (AVB).   FLEETSTAR GMBH | GERMANY .2023