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BOOKING CONDITIONS / RENTAL INFORMATION

 

[THE BOOKING]

When making a booking, three types of payment models are possible:
•You pay the full rental fees at the time of your booking and nothing more upon arrival; or
•You pay nothing at the time of making your reservation. Fleetstar issues a booking confirmation to the rental company; or
•You pay the rental or a deposit before the start of the rental and a balance at the time of pickup.
The variants depend on your selected offer.

For confirmation, Fleetstar issue a booking confirmation by the local vehicle fleet rental partner.
The reservation number indicated on, should be included in all communications of the booking.

¹ Reservations within min. 48+ hours until the start of the rental can currently be made directly in the status ‘on request’.
If the availability can not be confirmed, we will notify you within 6 working hours to let you know.

There will be no charge if the reservation cannot be completed.

Advices at Button >BUCHEN / BOOK<:
with click on ‘BUCHEN’ you confirm:
I have read the Booking/Rental Conditions and agree to these and the Terms of Fleetstar.
Rental data processed by FLEETSTAR GmbH for vehicle booking with the rental company.
The data will not be used for marketing purposes or otherwise passed on to third parties.

 

[PICKING UP YOUR VEHICLE]

You need to bring at station:
-Valid Driver’s license
-Passport or ID-card w/proof of adress
-Means of payment in name of driver (with ‘pay later /on pickup’)

 

[*IMPORTANT DOCUMENTS]

Valid Driver’s license (and international driving permit where applicable)
Your identity card or passport with proof of address.
Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

 

[AGE REQUIREMENTS]

The minimum age for drivers is from 20 years* and driving license possession at least 1 year*.
For the minimum age and the driving license possession certain regulations apply, which can be taken from the respective vehicle offer.
From and including vehicle category I*** (Intermediate) with valid driver’s license for
at least 2, from categorie F** (Full-Size) 3 years. Differing regulations depending on the vehicle remain in force.

 

[PAYMENT / DEPOSIT]

with selection: pay now :
Credit cards of international credit card companies are accepted as means of payment.
-See separate conditions for advance payment .

with selection: pay later/on pickup :
All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB)
are accepted as means of payment, whereas all prepaid cards are not accepted.
The means of payment must be issued in the name of the driver. This must be valid at least until the agreed end of
the rental period.
The rental of vehicles from the group FD**,FW** (Fullsize), except vans of this category, takes place exclusively against
accepted credit cards.
All other vehicle groups (E**, H**, C**, D**, I**, J**, S**, FV*) can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY). The rental period is limited.

As security, a deposit amount is required. The deposit amount is 300,00 EUR unless otherwise stated in the vehicle offer.
The deposit amount will be blocked on the credit card for the duration of the rental.
The deposit will be additional costs (e.g. missing fuel, additional days/ kilometers).

 

[TERMS OF LIABILITY]

Included in the basic rental is a motor vehicle liability insurance as well as Lost Damage Waiver (LDW) protection
with a deductible excess named to the respective vehicle.
For optional declared offers ‘Premiumschutz’ with zero excess including glass, windshield, tires, roof.
In the event of intentional or grossly negligent causation of damage, the claim to the agreed comprehensive coverage
including theft protection. In addition, the vehicle, or parts thereof, may not be sublet, encumbered,
pledged or used for e.g. motor sport purposes. Nor may it be used for the transportation of persons for hire or
against payment (e.g. Carsharing), unless it was expressly agreed and a corresponding permission is available.

 

[CHANGE / CANCEL]

with selection: pay now :
You can cancel free of charge within up to 6 days of booking date. Autorized Rents are not be charged.
Cancelation up to 48 hours before rental start, will be refunded minus 1,9% cancellation fee.
See also conditions for advance payment More Information .
with selection: pay later/on pickup :
You can cancel free of charge up to 48 hours before rental start.
If you have not cancelled and you do not pick up the vehicle in time, you will be charged a 175 EUR cancel fee.
Outstanding claims will be assigned by Fleetstar to a service provider.

 

[MOBILITY SERVICE]

Technical support for the vehicle in case of impairment of the driving ability not caused by the renter or driver.
Organization of the provision of a required replacement vehicle.

 

[ENTRY RESTRICTIONS]

• Countries restricted for all vehicle categories: Albanien, baltic republics, Bulgaria, Greece, Iseland, Romania,
Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,
Ucraine, Belarus and Zyprie.

• For vehicles of Full Size category and above (except vans/minibuses of this category) Restricted countries: Great Britain,
Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchechien Rep. and Hungary

Trips abroad
This option as an one time Extra is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad.

 

[EXTRAS]

Additional driver / Zusatzfahrer
PKW: No charge for first or declared number at the vehicle offer, whereby only persons noted in the rental agreement with
a valid driver’s license may drive the vehicle. Not included number of additional driver charged with 6€ ea. day/driver
with max 50€ per rental. Driving licenses must be presented to the rental company by their holders itself.
Van and Truck: additonal driver charged 82€ per rental/unit.

Trips abroad
This option is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad

One-way rentals
Possible one-way rentals within mainland Germany charged w/additional 14 to 17€ fee.
In case of unannounced or not allowed one-way rentals, an additional fee may be charged.

For returning your your car in many different countrys & city around Europe on request
with additional fee starting from 164€ -> Europe Only bookable before start of rental.

Navigation System
You book your vehicle with guaranteed availability of a navigation system.

Diesel vehicle
You will be provided with a vehicle with a diesel engine.
If a diesel vehicle is not available due to fleet
the fee will not be charged. Available for selected
available for selected vehicle groups, not Economy E**, H**, Compact C**.

Trailer hitch / Anhängerkupplung
After confirmed availability you will receive a
vehicle with trailer hitch. Only available for selected vehicle groups
available under consideration of required towing capacity.

 

[NOT INCLUDED IN THE RENTAL PRICE]

Local road tolls, highway vignettes or simila

 

For questions you can contact our Service Team by phone +4930 30882700 or contactform

 

FLEETSTAR GMBH, BERLIN – GERMANY
RentalCars since 2002

BOOKING CONDITIONS / RENTAL INFORMATION

 

[THE BOOKING]

 

When making a booking, three types of payment models are possible:
•You pay the full rental fees at the time of
your booking and nothing more upon arrival; or
•You pay nothing at the time of making your reservation.
Fleetstar issues a booking confirmation to the vehicle rental company; or
•You pay a deposit before the start of the rental
and the balance at the time of pickup.
The variants depend on your selected offer.

For confirmation, Fleetstar issues a booking confirmation
by the local vehicle fleet rental partner.
The reservation number indicated on, should be
included in all communications of the booking.

¹ Reservations within min. 48+ hours until the start
of the rental can currently be made directly in
the status ‘on request’.
If the availability can not be confirmed, we will
notify you within 6 working hours to let you know.

There will be no charge if the reservation cannot be completed.

Advices at button >BUCHUNG BESTÄTIGEN<
with click on ‘BUCHUNG BESTÄTIGEN’ you confirm:
I have read the Booking/Rental Conditions and
agree to these and the Terms of Fleetstar.
Rental data processed by FLEETSTAR GmbH for
vehicle booking with the rental company.
The data will not be used for marketing
purposes or otherwise passed on to third parties

 

[PICKING UP YOUR VEHICLE]

You need to bring at station:
-Valid Driver’s license
-Passport or ID-card w/proof of adress
-Means of payment in name of driver (with ‘pay later’ booking)

 

[*IMPORTANT DOCUMENTS]

The driver must have a valid driver’s license and
an IDcard or passport with address if applicable).
Driving licenses from non-EU countries (exception Switzerland)
are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not
been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be
supplemented by an international driver’s license.

 

[AGE REQUIREMENTS]

The minimum age for drivers is from 20 years* and driving
license possession at least 1 year*. For the minimum age
and the driving license possession certain regulations apply,
which can be taken from the respective vehicle offer. From
and including vehicle category I** (Intermediate) with
valid driver’s license for at least 2, from categorie F**
(Full-Size) 3 years. years.
Differing regulations depending on the vehicle remain in force.

 

[PAYMENT / DEPOSIT]

with selection: Pay now :
Credit cards of international credit card companies are accepted as means of payment.
-See also separate conditions for advance payment More Information .

with selection: Pay later/on pickup :
All credit cards of international credit card companies
(Visa, Mastercard, American Express, Diners, Discover, JCB)
are accepted as means of payment, whereas all prepaid
cards are not accepted.
The means of payment must be issued in the name of the driver.
This must be valid at least until the agreed end of
the rental period.

The rental of vehicles from the group FD*,FW*
(Fullsize), except vans of this category, takes place
exclusively against accepted credit cards. All other
vehicle groups (E**, H**, C**, D**, I**, J**, S**, FV*)
can also be rented upon presentation of a EC-Girocard
(Maestro/VPAY). The possible rental period is
limited. Fleetstar recommends to indicate
different use then Creditcard when booking the vehicle.

As security, a deposit amount is required.
The deposit amount is 300,00 EUR unless otherwise
stated in the vehicle offer. The deposit amount
will be blocked on the credit card for the duration
of the rental. The deposit will be additional costs
(e.g. missing fuel, additional days/ kilometers).

 

[TERMS OF LIABILITY]

Included in the basic rental is a motor vehicle liability
insurance as well as Lost Damage Waiver protection (LDW)
with a deductible named to the respective vehicle.
For optional declared offers ‘Premiumschutz’ with
zero excess including glass, windshield, tires, roof.
In the event of intentional or grossly negligent causation
of damage, the claim to the agreed comprehensive coverage
including theft protection. In addition, the vehicle, or parts
thereof, may not be sublet, encumbered, pledged or used
for e.g. motor sport purposes.
Nor may it be used for the transportation of persons for
hire or against payment (e.g. Carsharing), unless it was
expressly agreed and a corresponding permission is available.

 

[CHANGE / CANCEL]

with selection: pay now :
You can cancel free of charge within up to 6 days of
booking date. Autorized Rents are not be charged.
Cancelation up to 48 hours before rental start,
will be refunded minus 1,9% cancellation fee.
See also conditions for advance payment More Information .
with selection: pay later/on pickup :
You can cancel free of charge up to 48 hours
before rental start. If you have not cancelled
and you do not pick up the vehicle in time, you
will be charged a 175 EUR cancel fee. Outstanding
claims will be assigned by Fleetstar to a service provider.

 

[MOBILITY SERVICE]

Technical support for the vehicle in case of impairment
of the driving ability not caused by the renter or driver.
Organization of the provision of a required replacement vehicle.

 

[ENTRY RESTRICTIONS]

• Countries restricted for all vehicle categories: Albania,
Baltic republics, Bulgaria, Greece, Iseland, Romania,
Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia
and Herzegowina, Moldawia, the Russian Foundation,
Malta, Ukraine, Belarus and Zyprie.

• For vehicles of Full Size category and above
(except vans/minibuses of this category)
Restricted countries: Great Britain, Ireland,
Italia, Croatia, Poland, Slowakie, Slovenia
Tchech Rep. and Hungary:

Trips abroad

This option as an one time Extra is binding to book
for approved trips abroad.
Also includes Emergergency Management-Service Abroad.

 

[EXTRAS]

Additional driver / Zusatzfahrer

PKW: No charge for first or declared number
at the vehicle offer, whereby only persons noted
in the rental agreement with a valid driver’s
license may drive the vehicle.
Not included number of additional driver charged
with 6€ ea. day/driver with max 50€ per rental.
Driving licenses must be presented to the rental
company by their holders itself.
Van and Truck: additonal driver charged 84€ per rental/unit.

Trips abroad

This option is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad

One-way rentals

Possible one-way rentals within mainland Germany
charged w/additional 14 to 17€ fee to your rental price.
In case of unannounced or not allowed one-way rentals,
an additional fee may be charged.

For returning your your car in many different
countrys & city around Europe on request
with additional fee starting from 164€ -> Europe
only bookable before start of rental.

Navigation System

You book your vehicle with guaranteed availability
of a navigation system.

Diesel vehicle

You will be provided with a vehicle with a diesel engine.
If a diesel vehicle is not available due to fleet
the fee will not be charged. Available for selected
available for selected vehicle groups, not not Economy
E**, H**, Compact C**.

Trailer hitch / Anhängerkupplung

After confirmed availability you will receive a vehicle
with trailer hitch. Only available for selected vehicle
groups available under consideration of required towing capacity.

 

[NOT INCLUDED IN THE RENTAL PRICE]

Local road tolls, highway vignettes or simila

 

For questions you can contact our Service Team
by phone +49 30 30882700 or contactform

 

FLEETSTAR GMBH, BERLIN – GERMANY
RentalCars since 2002

Im aktuellen Büro ist keine Fahrzeugklasse ausgewählt. Bitte wähle eine andere Klasse!