RENTAL INFORMATION.
TERMS FOR BOOKING AND RENTAL FLEETSTAR GMBH
AT THE TIME OF PICKUP
Important documents
Driver’s license requirements
Driver must be able to present theirown driver’s license when picking up the rental car. Digital licenses and photocopies are not accepted.
All drivers must have held their license for at least 12 months, or longer depending on the vehicle categories below.
Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe
for more than 6 months at the time of rental. A driver’s license not issued in Latin script must be supplemented by an international driver’s license.
Valid Identity card or Passport by main driver at least. If not contain an address, please take an addl. proof (e.g. electricity bill) with you.
Age /driver’s license requirements
The minimum age for rentals is 19-21 years, from vehicle category I** (Midsize) 21/3 years, from F** (Fullsize) 22/3 years, from P** (Premium/Luxury) 25/3 years.
Included in the rental price
Liability insurance for injuries or damages to person or property outside the vehicle in the amount of at least the legal requirements.
Loss damage (LDW) or collision damage waiver (CDW) coverage. Limits potential collision damage, scratches and bumps liability to a specified deductible.
Theft Protection (TP) for the vehicle. Limits potential vehicle loss liability to a specified deductible.
Kilometers total specified in the offer are included. Local fees, tax and airport surcharge on application.
Vehicle license & environmental fee if mandatory.
Not included in the rental price
Fuel Consumption, liquids, local road tolls, highway vignettes or similar. Insurance coverage for personal injuries of the driver and passengers.
Traffic violation administration (tickets, speed notices) of €18-30/fine. Crossing-border fee. After hour fee for rentals outside regular opening hours.
Booking options / Payment information
Pay advance
In most cases we will confirm your booking immediately to the email provided. The amount is then debited from the card. If availability needs to be checked,
we will temporarily block the payment on your card till booking is confirmed. Extra charges resulting from the vehicle rental (e.g. missing fuel at return,
additional mileage /day), are to be paid by the rental-customer and invoiced.
Pay at desk
Accepted credit cards are Visa, Mastercard, American Express, (Diners Club, Discover, JCB*). The means of payment must be issued to the main driver
-valid for at least 1 months beyond the agreed end of the rental- subject to acceptance only in conjunction with the PIN. When you arrive, a deposit
will be blocked on your payment card. Deposit will be used for extra charges (e.g. fuel missing, extra-day, extra-mileage).
Generell Conditions
Rebooking, Cancelation, Refund
Prepay:
• Modifications to your booking are free up to the the rental day.
• Cancellation made at least 2 days before the rental are free, with refund of the prepayed amount.
• If you cancel less than 48 hours days before the due rental day, minus a fee.
– Refund made to the payment card used by your booking.
• If you fail to collect the vehicle, later collection, earlier return, we can not provide a refund.
– Earlier return from 40 days: An overpaid amount will be refund less a fee.
Payment at desk:
• Modifications to your booking are free of charge up to the start of the rental day.
• Cancellations made before the agreed start of rental a fee will be charged.
• If you fail to collect the vehicle in due time and have not cancelled, a fee of at least 165 EUR will be charged in claim.
Booking Reservation
The details of your reservation, which are listed in the booking confirmation, together with the terms and conditions form the contract for
the booking of a vehicle with Fleetstar.
Fleetstar provides customers contract conditions and services for agreed duration of vehicle rental. You will receive the vehicle from
us either directly or through our fleetpartner. The agreed services remain unaffected.
EXCLUSIONS
In the event of intentional or grossly negligent causation of damage, the claim to the agreed comprehensive coverage including theft protection. In addition, the vehicle,
or parts thereof, may not be sublet, encumbered, pledged, relet further rented or used for e.g. motor sport purposes. Nor may it be used for the transportation of persons
for hire or against payment (e.g. Carsharing), unless it was expressly agreed and acorresponding permission is available.
Crossing-border-driving / Entry regulations
Allowed for all vehicles: Austria, Belgium, Swiss, Denmark, Spain, Finnland, France, Luxembourg, Monaco, Netherlands, Norway, Portugal, Sweden.
Allowed for Economy, Compact, Intermediate and Standard: Great Britain, Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchechien Rep. and Hungary.
For all other vehicles from Fullsize and above the entry is prohibited.
• Fees for trips abroad. To be included as mandatory extra option ‘Crossing Border’ for authorized trips.
Countries forbidden for all vehicle categories: Albanien, baltic republics, Bulgaria, Greece, Iseland, Romania, Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina,
Moldawia, the Russian Foundation, Malta, Ucraine, Belarus and Zyprie and other continents.
Mobility Service
Technical support for the vehicle in case of impairment of the driving ability not caused by the renter or driver. Organization of the provision of a required replacement vehicle.
Options / Extras
Additional driver (Zusatzfahrer)
Passenger Vehicles: Charged from 0€ to specified vehicle offer, whereby only persons noted in the rental agreement may drive the vehicle.
Van/Trucks: Additionally charged at offer-specific fees and not automatically already included in the booking price.
Reduction Excess (Super Cover)
The deductible in case of damage or theft of the vehicle, can be optionally reduced to an financial liability of approximately €0,00. From categorie Premium and Minibusse
a named deductible may remain depending on the offer. The inclusion of the Online-offer can only be made with the vehicle booking, possibly before the rental via Fleetstar.
Protection packages are valid only if you comply with the rental conditions. Without validation and compensation obligations in case of intentional, grossly negligent causation of damage in principle.
Trips abroad (Crossing Border Driving)
This option is binding to book for approved trips abroad (see details at ‘Entry regulations’)
One-way rentals
Within mainland Germany a fee according to selection are displayed in price summary.
For van/-truck rental domestic with additional extra-fee to book on request.
Return abroad for cars on request only and higher amount depending on country.
The return abroad for vans/trucks is excluded and not possible.
Trailer hitch / Anhängerkupplung
On request and available for selected vehicle groups under consideration of required towing capacity.
to the terms&conditions/ den Allgemeinen Geschäftsbedingungen (AVB). FLEETSTAR GMBH | GERMANY .2023
RENTAL INFORMATION.
TERMS FOR BOOKING AND RENTAL FLEETSTAR GMBH
AT THE TIME OF PICKUP
Important documents
Driver’s license requirements
The main driver and all additional drivers must be able to present their
own driver’s license when picking up the rental car. Digital licenses and
photocopies are not accepted. All drivers must have held their license for
at least 12 months, depending on the vehicle categories below.
Driver’s license from non-EU countries (except Switzerland) accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in
Europe for more than 6 months at the time of rental. A driver’s
license not issued in Latin script must be supplemented by an
international driver’s license.
Valid Identity card or Passport by main driver at least.
If not contain an address, please take an addl. proof (e.g. electricity bill) with you.
Age /driver’s licence requirements
The minimum age for rentals is 19-21 years, from vehicle category
I** (MidSize) 21/3 years, from F** (Fullsize) 22/3 years. from P** (Premium/Luxury) 25/3 years.
INCLUDED IN THE RENTAL PRICE
Liability insurance for injuries or damages to person
or property outside the vehicle in the amount of at least the
legal requirements. Loss /Collision damage waiver coverage. Limits
potential collision damage, scratches and bumps liability to a
specified deductible. Theft Protection (TP) for the vehicle.
Limits potential vehicle loss liability to a specified deductible.
Kilometers/Mls total specified in the offer are included.
Local fees, tax and airport surcharge on application.
Vehicle license & environmental fee if mandatory.
NOT INCLUDED IN THE RENTAL PRICE
Fuel Consumption, liquids, local road tolls, highway vignettes o.s.
Insurance coverage for personal injuries of the driver and passengers.
Traffic violation administration (tickets, speed notices) of €18-30/fine.
Crossing border fee. After hour fee for rentals outside regular opening hours.
BOOKING OPTIONS / PAYMENT INFORMATION
Pay advance
In most cases we confirm your booking immediately to
the email provided. The amount is then debited from the card.
If availability needs to be checked, we will temporarily block
the payment on your credit card till booking is confirmed.
Extra charges resulting from the vehicle rental (e.g. missing
fuel at return, additional mileage /day), are to be paid by the
rental-customer and invoiced.
Pay at desk
Accepted credit cards are Visa, Mastercard, American Express,
(Diners Club, Discover, JCB*). The means of payment must be
issued to the main driver -valid for at least 1 months beyond
the agreed end of the rental- subject to acceptance only in
conjunction with the PIN. When you arrive, a deposit will be
blocked on your payment card. Deposit will be used for extra
charges (e.g. fuel missing, extra-day, extra-mls).
GENERELL CONDITIONS
Rebooking, Cancelation, Refund
Pre-pay rates:
• Modifications to your booking are free up to the rental day.
• Cancellation made at least 2 days before the rental are free,
with refund of the prepaid amount.
• If you cancel less than 48 hrs before due rental day, minus a fee.
– Refund made to the payment card used by your booking.
• If you fail to collect the vehicle, later collection, earlier
return, we can not provide a refund.
– Earlier return from 40 days: An overpaid amount will
be refunded less a fee.
Payment at desk:
• Modifications to your booking are free up to the the rental day.
• Cancellation made before ther agreed rental day, a fee will be charged.
• If you fail to collect the vehicle in due time and have not cancelled,
a fee of min. 165 EUR will be charged in claim.
Booking Reservation
The details of your reservation, which are listed in the booking
confirmation, together with the terms and conditions form the
contract for the booking of a vehicle with Fleetstar.
Fleetstar provides customers contract conditions and services for
agreed duration of vehicle rental. You will receive the vehicle
from us either directly or through our fleetpartner. The agreed
services remain unaffected.
EXCLUSIONS
In the event of intentional or grossly negligent causation of damage,
the claim to the agreed comprehensive coverage including theft protection.
In addition, the vehicle, or parts thereof, may not be sublet,
encumbered, pledged, relet further rented or used for e.g. motor sport purposes.
Nor may it be used for the transportation of persons for hire or against
payment (e.g. Carsharing), unless it was expressly agreed and a
corresponding permission is available.
Entry regulations
Allowed for all vehicles: Austria, Belgium, Swiss, Denmark, Spain, Finnland,
France, Luxembourg, Monaco, Netherlands, Norway, Portugal, Sweden.
Allowed for Economy, Compact, Intermediate and Standard: Great Britain,
Ireland, Italia, Croatia, Poland, Slowakie, Slovenia, Czech Rep. and Hungary.
For all other vehicles from Fullsize and above the entry is prohibited.
Countries forbidden for all vehicle categories: Albanien, baltic republics,
Bulgaria, Greece, Iseland, Romania, Turkye, Serbia, Montenegro, Mazedonia,
Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,
Ucraine, Belarus and Zyprie other continents.
• Fees for trips abroad. To be included as mandatory extra for authorized trips -Option -Crossing Border.
Mobility Service
Technical support for the vehicle in case of impairment of the driving
ability not caused by the renter or driver. Organization of the provision of
a required replacement vehicle.
Options / Extras
Additional driver (Zusatzfahrer)
Passenger Vehicles: Charged from €0 to specified vehicle offer,
whereby only persons noted in the rental agreement may drive the vehicle.
Van/Trucks: Additionally charged at offer-specific fees and not
automatically already included in the booking price.
All drivers must be able to present their own driver’s license in original.
Reduction Excess (Super Cover)
The deductible in case of damage or theft of the vehicle, can be
optionally reduced to €0,00. From categorie Premium and Minibus
a named deductible may remain depending on the offer.
The inclusion of the Online-offer can only be made with the
vehicle booking, possibly before the rental via Fleetstar.
Protection packages are valid only if you comply with the rental
conditions. Without validation and compensation obligations in
the case of intentional, grossly negligent causation of damage in principle.
For vans -truck rental other rates and prices apply on request.
Trips abroad (Crossing Border Driving)
This option is binding to book for approved trips abroad.
(see details at ‘Entry regulations’).
One-way rentals
Within mainland Germany a fee according to selection are
displayed in price summary. For van/-truck rental domestic with additional
extra-fee to book on request. Return abroad for cars on request only and
higher amount depending on country. The return abroad for vans/trucks
is excluded and not possible.
Trailer hitch / AHK
On request and available for selected vehicle groups under consideration of required towing capacity.
to the terms&conditions/ den Allgemeinen Geschäftsbedingungen (AVB). FLEETSTAR GMBH | GERMANY .2023