BOOKING INFORMATION.
RENTAL TERMS FLEETSTAR

AT THE TIME OF PICKUP

Important documents

Driver’s license requirements

The main driver and all additional drivers must be able to present their
own driver’s license when picking up the rental car. Digital licenses and
photocopies are not accepted. All drivers must have held their license for
at least 12 months, or longer depending on the vehicle categories listed below.
Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe
for more than 6 months at the time of rental. A driver’s license not issued
in Latin script must be supplemented by an international driver’s license.

Identity card or Passport by main driver (w/or add. proof of adress)

Age requirements

The minimum age for all drivers is from 18 years, from vehicle category
I** (Intermediate) 20/2 years, from F** (Full-Size) 3 years.

INCLUDED IN THE RENTAL PRICE

[Protection services]

Liability insurance for personal injury and property damage outside the
rental vehicle in the amount of at least the legal requirements.
Limitation of liability for the rental car as Loss Damage Waiver (LDW) incl.
Theft (TP) protection in case of damage to or loss of the rental vehicel with
a specified deductible in case of damage or loss, unless this has been excluded.
This protection is only valid if you comply with the rental conditions (even if an excess is excluded).

NOT INCLUDED IN THE RENTAL PRICE

Fuel Consumption, local road tolls, highway vignettes or similar.
Insurance coverage for personal injuries of the driver and passengers.
Handling fee of 30 EUR for violation of traffic and regulatory rules (tickets, speed notices).
After hour fee for rentals outside the listed regular opening hours
(24h stations), 22 EUR/ airports 32 EUR and not included in an displayed booking price.

PAYMENT INFORMATION

Pay now (Online zahlen)

When booking a prepaid rate, the rental amount will be collected
from the authorized means of payment after your booking is confirmed.
Payment is made to Fleetstar with no payments at the pick-up location.
With vehicle takeover there is liability by driver and renter
towards Fleetstar for additional costs incurred for the rental
(e.g. missing fuel, additional days/ kilometers), for damage to the
vehicle caused by you and you are liable for the repair costs.
For booking offers without deposit Fleetstar is entitled to
adjust preconditions in case of need.

Pay later /Später zahlen

Payment cards accepted for presentation at the pick-up counter are credit
cards from Visa, Mastercard, American Express, Diners Club, Discover, JCB.
The means of payment must be issued to the driver, valid for at least
1 month beyond the agreed end of the rental, subject to acceptance
only in conjunction with the PIN.
For vehicles up to category I** (Midsize/ Mittelklasse), the rental by
means of Girocard (Maestro/VPAY), in max monthly rhythm can be agreed.

If you rent with payment at pickup station, a deposit will be additionally
blocked on your creditcard and amounts €300 up to category L** (Premium/Lux).
The deposit will be used for additional costs (e.g. missing fuel, additional days/ kilometers).

Other Payments: [Firmenoption]

Invoicing or Banking payment can be agreed for company rents under
requirements. After booking and checking the availability, an confirmation
by Fleetstar becomes a binding booking for us.

GENERELL CONDITIONS

Rebooking, Cancelation

Cancellations up to 48 hours prior to the start of the rental day
are free of charge a fee.
Prepayment rates: We refund you the total amount.
If you cancel within 48 hours of the original rental start date you will receive
your payment minus 3 days from the value of your rental = Rental/ Period x3.
In case of non-collection of the vehicle without cancelation, we cannot
refund. The reservation commitment for Fleetstar remains until the agreed return time.
Pick-up rates: If you cancel within 48 hours prior to the original
pickup cancellation fee of 60 EUR will be charged.
If you do not pick up the vehicle and you have not cancelled in advance
you will be charged a fee of 185 EUR in claim.

Reservation

• Possibly when selecting rental start »within +48 hours«, after
booking you will receive a confirmation of the availability of
the vehicle or selected accessories, even if not necessarily
already indicated before. There is no charge before the confirmation.

Fleetstar provides customers with Tariff terms and Rental service
for the agreed duration of your vehicle rental. You will receive a
vehicle from us either directly or the fleet-partner and depends on
the type of your rental selection.

EXCLUSIONS

In the event of intentional or grossly negligent causation of damage,
the claim to the agreed comprehensive coverage including theft protection.
In addition, the vehicle, or parts thereof, may not be sublet,
encumbered, pledged, relet further rented or used for e.g. motor sport purposes.
Nor may it be used for the transportation of persons for hire or against
payment (e.g. Carsharing), unless it was expressly agreed and a
corresponding permission is available.

Entry restrictions

Countries restricted for all vehicle categories: Albanien, baltic republics,
Bulgaria, Greece, Iseland, Romania, Turkye, Serbia, Montenegro, Mazedonia,
Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta, Ucraine, Belarus and Zyprie.

For vehicles of Fullsize (F**) category and above (P**, L**) restricted
countries: Great Britain, Ireland, Italia, Croatia, Poland, Slowakie,
Slovenia, Tchechien Rep. and Hungary.
•Fees for trips abroad. To be included as mandatory extra for authorized trips – see Option -Auslandsfahrten.

Mobility Service

Technical support for the vehicle in case of impairment of the driving
ability not caused by the renter or driver. Organization of the provision of
a required replacement vehicle.

Extras

Additional driver / Zusatzfahrer

PKW: No charge for declared number at the vehicle offer,
whereby only persons noted in the rental agreement may drive the vehicle.
Van and Truck: additonal driver charged 78 EUR per rental/unit.
All drivers must be able to present their own driver’s license in original.

Reduction Excess / SB

Coverage for damage or theft of the vehicle, damage to glass,
tires, windshield, roof + handling fee can be reduced up to 0,00 EUR.
The inclusion is only possible before vehicle pickup and does not apply
to vans, trucks, Premium rates. Other rates and prices apply when
concluded on site at the rental station.
In case of intentional or grossly negligent causation of damage, the
entitlement to the agreed additional protection may lapse.

Trips abroad

This option is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad

One-way rentals

Possible within mainland Germany charged w/additional fee of 0-20 EUR.
Vans and Trucks from 80+ EUR and available on request only.
In case of unannounced or not allowed one-way rentals.
Returning Europe with additional fee and available on request only.

Navigation System

You book your vehicle with guaranteed availability of a navigation system.

Diesel vehicle

You will be provided with a vehicle with a diesel engine. If a diesel vehicle is not
available due to fleet the fee will not be charged. Selected available for category from Compact.

Trailer hitch / Anhängerkupplung

You will receive a vehicle with trailer hitch.
Available for selected vehicle groups under consideration of required towing capacity.

Price quotation

Prices on the booking pages of Fleetstar are quoted in Euro inclusive local Taxes.

FLEETSTAR GMBH | GERMANY