RENTAL INFORMATION

Advices at >BUCHUNG BESTÄTIGEN< / Confirm booking:
Upon pickup, the rental price and a deposit of 300€ will be authorized by the rental company on your credit card.
Payment settlement with return or in 30 days rhythm to actually driven days.
Named vehicle groups can also be rented up to 30 days upon presentation of a EC/Girocard (Maestro/VPAY).
Changes to your booking are free of charge. Cancellation is free of charge up to 24 hours before pick-up.
Your rental data will be transmitted by Fleetstar GmbH to the rental company during booking process.
A use for marketing measures or other disclosure to third parties will not take place!

[BOOKING / RESERVATION]

You will receive by us your reservation confirmation by car rental company with all datas at a glance.
For offers with selection ‘Pay later’ within 3 hours after booking receipt.
Offers in status ‘auf Anfrage’ (on request) after available ceck within 6 hours.
Bookings with 24 hours between rental start will stay automaticly at status ‘on request’.

[IMPORTANT DOCUMENTS]

The renter and driver must have a valid driver’s license and an identity card (passport with address if applicable).
(if necessary passport with proof of address).
Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

[AGE REQUIREMENTS]

The minimum age for drivers is from 21 years* and driving license possession at least 1 year*.
For the minimum age and the driving license possession certain regulations apply, which can be taken from the respective vehicle offer.
From and including vehicle category I*** (Intermediate) with valid driver’s license for
at least 3 years. Differing regulations depending on the vehicle remain in force.

[PAYMENT / DEPOSIT]

All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB)
are accepted as means of payment, whereas all prepaid cards are not accepted.
The means of payment must be issued in the name of the renter. This must be valid at least until the agreed end of
the rental period. The rental price will after authorization blocked on the credit card until the end of the rental period.
For long-term rentals until 30 days after rental start, thereafter intervals according to days driven.

The rental of vehicles from the group FDAR,FWAR (Full-Size / Oberklasse), except vans of this category, takes place exclusively against
accepted credit cards.
All other vehicle groups (E***, H***, C***, D***, I***, J***, S***, FV**) can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY) can be rented. The possible rental period is limited to a maximum of 30 days.
Fleetstar recommends to indicate the use of EC-Girocards when booking the vehicle.

As security, a deposit amount is required by the lessor. The deposit amount is 300,00 EUR unless otherwise stated in the vehicle offer.
unless otherwise stated in the vehicle offer. The deposit amount will be blocked on the credit card for the duration of the rental.
The deposit will be additional costs (e.g. missing fuel, additional days/ kilometers).

[TERMS OF LIABILITY]

Included in the basic rental is a motor vehicle liability insurance as well as comprehensive cover and theft protection (LDW)
with a deductible named to the respective vehicle.
In the event of intentional or grossly negligent causation of damage, the claim to the agreed comprehensive coverage
including theft protection. In addition, the vehicle, or parts thereof, may not be sublet, encumbered,
pledged or used for e.g. motor sport purposes. Nor may it be used for the transportation of persons for hire or
against payment (e.g. Carsharing), unless it was expressly agreed and a corresponding permission is available.

[CHANGE / CANCEL]

You can change or cancel your rental car free of charge up to 24 hours before pickup.
If you do not cancel your reservation and fail to pick up the vehicle at the agreed rental start time, we will charge a fee for
If you have not made an advance payment and Fleetstar or the vehicle rental company does not have details of your means of payment,
you will still be responsible for paying the cancellation fee. You are allowed to prove that Fleetstar
or the vehicle rental company have suffered no loss or a significantly lower loss.

[MOBILITY SERVICE]

Technical support for the vehicle in case of impairment of the driving ability not caused by the renter or driver.
Organization of the provision of a required replacement vehicle.

[ENTRY RESTRICTIONS]

• Countries restricted for all vehicle categories: Albanien, baltic republics, Bulgaria, Greece, Iseland, Romania,
Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,
Ucraine, Belarus and Zyprie.

• For vehicles of Full Size category and above (except vans/minibuses of this category) Restricted countries: Great Britain,
Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchechien Rep. and Hungary

Fees for trips abroad</strong A fee is charged to authorize travel abroad in accordance with the entry regulations. Bookable as option >Auslandsfahrt< for one time up to 18,00 EUR per rental.

[EXTRAS]

Rental car protection + / Mietwagenwagen-Schutz+
With this option, any excess charged by the rental company in the event of a claim will be fully reimbursed in
accordance with the conditions of service. Includes damage to glass, windshield, tires, roof.

Exclusion of the deductible charged by the rental company
A deductible for damage to the vehicle is reduced to 0,00 EUR.
Also included is passenger accident protection including luggage protection.

Additional driver
There is no charge for additional drivers for all car rentals, whereby only persons noted in the rental agreement
with a valid driver’s license may drive the vehicle. Driving licenses must be presented to the rental company by their holders.
For van and truck rentals we charge 50,00 EUR per rental/unit.

One-way rentals
For possible one-way rentals within mainland Germany there are no additional charges.
In case of unannounced or not allowed one-way rentals, an additional fee may be charged.

Navigation system
You book your vehicle with guaranteed availability of a navigation system.

Diesel option
You will be provided with a vehicle with a diesel engine.
If a diesel vehicle is not available due to fleet
the fee will not be charged. Available for selected
available for selected vehicle groups, not Economy

Trailer hitch
After confirmed availability you will receive a
vehicle with trailer hitch. Only available for selected vehicle groups
available under consideration of required towing capacity.

[NOT INCLUDED IN THE RENTAL PRICE]

Local road tolls, highway vignettes or simila

For questions you can contact our Service Team by phone +493030882700 or contactform

FLEETSTAR GMBH, BERLIN – GERMANY
RentalCars since 2002