BOOKING INFORMATION.
RENTAL TERMS FLEETSTAR

AT THE TIME OF PICKUP

Important documents

Driver’s license requirements

The main driver and all additional drivers must be able to present their
own driver’s license when picking up the rental car. Digital licenses and
photocopies are not accepted. All drivers must have held their license for
at least 12 months, depending on the vehicle categories below.
Driver’s license from non-EU countries (except Switzerland) accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in
Europe for more than 6 months at the time of rental. A driver’s
license not issued in Latin script must be supplemented by an
international driver’s license.

Identity card or Passport by main driver (w/or add. proof of adress)

Age requirements

The minimum age for rentals is 21 years, from vehicle category
I** (MidSize) 21/3 years, from F** (Fullsize) 25/3 years. from P** (Premium/Luxury) 27/3 years.

INCLUDED IN THE RENTAL PRICE

[Protection services]

Liability insurance for injuries or damages to person or property outside
the vehicle in the amount of at least the legal requirements.
Loss Damage (LDW) or Collision Damage (CDW) incl. Theft (TP) coverage
limits potential vehicle damage/loss liability to a specified deductible,
unless this has been excluded.
This protection is only valid if you comply with the rental conditions.

NOT INCLUDED IN THE RENTAL PRICE

Fuel Consumption, liquids, local road tolls, highway vignettes o.s.
Insurance coverage for personal injuries of the driver and passengers.
Traffic violation administration (tickets, speed notices) of €18-30/fine.
Oneway rentals -see details below ‘Extras’.
Cross border fee. Travel must be noted at time of booking.
After hour fee for rentals outside regular opening hours at €22, airports €32.

PAYMENT INFORMATION

Pay now (Online zahlen)

When booking an pre-payment rate, the specified credit card
will be charged after successful booking with the listed total
rental price. Payment is made to Fleetstar.
Additional costs arising from the vehicle rental (e.g. missing
fuel, additional day/ kilometers) will be charged to the customer.

Pay at desk (Später zahlen)

Payment cards accepted for presentation at the rental counter are credit
cards from Visa, Mastercard, American Express, (Diners Club, Discover,
JCB). Means of payment must be issued to the main driver -valid for
at least 1 months beyond agreed end of rental- subject to acceptance
only in conjunction with the PIN.
When you arrive at the rental station, a deposit against your rental
will be blocked (not debited) on your payment card. Deposit will be
used for extra charges (e.g. fuel missing, extra-day, extra-mileage).

GENERELL CONDITIONS

Rebooking, Cancelation

Modifications to your booking are free of charge up to 48 hours before
the pick-up time (though new rental prices may apply).
Cancellation is free of charge up to 48h before the start of rental day.
Pre-pay rates: • If you cancel your reservation less than 48 hours before
the due pick up date and time, you pay 3 days from the value of your
rental. Remaining amount will be refunded.
• In the event of non-collection, cancellation after the agreed start
of the rental period, later collection, earlier return, we can not provide a refund.
Payment at the rental station: • If you fail to collect the vehicle in due
time and have not cancelled the reservation, a fee of €185 will be charged in claim.

Reservation

After successful booking you will receive a confirmation email from us
with all data about your car rental booking.
• Possibly when selecting rental start »within 48 hours«,
your reservation can be on request, should restrictions not already be displayed.

Fleetstar provides customers Tariff terms and Rental service
for the agreed duration of your vehicle rental. You will receive a
vehicle from us either directly or the fleetpartner, depends on
type of your rental selection. Features of the booking remain unaffected.

EXCLUSIONS

In the event of intentional or grossly negligent causation of damage,
the claim to the agreed comprehensive coverage including theft protection.
In addition, the vehicle, or parts thereof, may not be sublet,
encumbered, pledged, relet further rented or used for e.g. motor sport purposes.
Nor may it be used for the transportation of persons for hire or against
payment (e.g. Carsharing), unless it was expressly agreed and a
corresponding permission is available.

Entry restrictions

Countries restricted for all vehicle categories: Albanien, baltic republics,
Bulgaria, Greece, Iseland, Romania, Turkye, Serbia, Montenegro, Mazedonia,
Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta, Ucraine, Belarus and Zyprie.

For vehicles of Fullsize (F**) category and above (P**, L**) restricted
countries: Great Britain, Ireland, Italia, Croatia, Poland, Slowakie,
Slovenia, Tchechien Rep. and Hungary.
• Fees for trips abroad. To be included as mandatory extra for authorized trips – see Option -Auslandsfahrten.

Mobility Service

Technical support for the vehicle in case of impairment of the driving
ability not caused by the renter or driver. Organization of the provision of
a required replacement vehicle.

Extras

Additional driver (Zusatzfahrer)

Passenger Vehicles: Charged from 0€ to specified vehicle
offer, whereby only persons noted in the rental agreement may
drive the vehicle.
Van/Trucks: Additionally charged at offer-specific fees and not
automatically already included in the booking price.
All drivers must be able to present their own driver’s license in original.

Reduction Excess (Super Cover)

The deductible in case of damage or theft of the vehicle, can be
optionally reduced to €0,00. The inclusion of the online offer
can only be made for passenger-vehicle and with the booking, possibly
until before the start of the rental.
For vans -truck rental other rates and prices apply on request.
In case of intentional or grossly negligent causation of damage, the
entitlement to the agreed additional protection may lapse.
Protection packages are valid only if you comply with the rental
conditions and lapses without performance and compensation
obligations in the case of intentional, grossly negligent causation of damage in principle.

Trips abroad (Auslandsfahrt)

This option is binding to book for approved trips abroad.

One-way rentals

Possible within mainland Germany there could a fee according to the offer.
For van/-truck rental domestic with extra-fee on request only.
The return abroad for vans/trucks is excluded and not bookable.

Trailer hitch / AHK

On request and available for selected vehicle groups under consideration of required towing capacity.

Price quotation
Payment and rates valid in Euro inclusive value added local Taxes (VAT).
If country-specific displayed local currency offers specified an “(€)-currency” at the same time, it can have priority.

FLEETSTAR GMBH | GERMANY .2013 to the terms and conditions AGB