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BOOKING CONDITIONS / RENTAL INFORMATION

 

[THE BOOKING]

¹The availability of longterm-rental is currently on request

When making a booking, three types of payment models are possible:
-You pay the full rental fees for the rental car at the time of your booking and nothing more upon arrival, plus benefits; or
-You pay nothing at the time of making your reservation. Fleetstar makes the reservation on your behalf and you pay the rental company at the start of the rental; or
-You pay a deposit to make the reservation before the start of the rental and the balance to the car rental company upon your arrival.
The variants depend on your choice for booking.

Upon confirmation of your booking, Fleetstar will issue a booking confirmation on behalf of the car rental company.
The reservation number indicated on the booking confirmation should be included in all communications of the booking.

¹ Low availability especially in metropolitan areas for reservations within (at least) 48 hours before a rental start.
Availability can be immediately in the status ‘on request’ and will be checked within 5 hours during opening hours.

Advices at Button >ONLINE ZAHLEN /pay now<:
Rental conditions.
with click on ‘ONLINE ZAHLEN’ you confirm:
I have read the Booking/Rental Conditions and agree to these and the Terms of Fleetstar.
Rental data processed by FLEETSTAR GmbH for vehicle booking with the rental company.
The data will not be used for marketing purposes or otherwise passed on to third parties.

 

[PICKING UP YOUR VEHICLE]

You need to bring at station:
-Valid Driver’s license
-Passport or ID-card w/proof of adress
-Means of payment in name of driver (with ‘pay later’ booking)

 

[*IMPORTANT DOCUMENTS]

Valid Driver’s license (and international driving permit where applicable)
Your identity card or passport with proof of address.
Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

 

[AGE REQUIREMENTS]

The minimum age for drivers is from 21 years* and driving license possession at least 1 year*.
For the minimum age and the driving license possession certain regulations apply, which can be taken from the respective vehicle offer.
From and including vehicle category I*** (Intermediate) with valid driver’s license for
at least 2, from categorie F*** (Full-Size) 3 years. Differing regulations depending on the vehicle remain in force.

 

[PAYMENT / DEPOSIT]

with selection: pay later
All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB)
are accepted as means of payment, whereas all prepaid cards are not accepted.
The means of payment must be issued in the name of the driver. This must be valid at least until the agreed end of
the rental period.
Your rental will be billed and charged according to days driven. Long-term rentals in a 30 day rhythm charged by the authorized
spending limit from your creditcard.

The rental of vehicles from the group FD**,FW** (Fullsize), except vans of this category, takes place exclusively against
accepted credit cards.
All other vehicle groups (E***, H***, C***, D***, I***, J***, S***, FV**) can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY). Then, the possible rental period is limited to each 30 days.
Fleetstar recommends to indicate the use of EC-Girocards when booking the vehicle.

As security, a deposit amount is required. The deposit amount is 300,00 EUR unless otherwise stated in the vehicle offer.
The deposit amount will be blocked on the credit card for the duration of the rental.
The deposit will be additional costs (e.g. missing fuel, additional days/ kilometers).

with selection: pay now
-see separate conditions for advance payment

 

[TERMS OF LIABILITY]

Included in the basic rental is a motor vehicle liability insurance as well as comprehensive cover and theft protection (LDW)
with a deductible named to the respective vehicle.
In the event of intentional or grossly negligent causation of damage, the claim to the agreed comprehensive coverage
including theft protection. In addition, the vehicle, or parts thereof, may not be sublet, encumbered,
pledged or used for e.g. motor sport purposes. Nor may it be used for the transportation of persons for hire or
against payment (e.g. Carsharing), unless it was expressly agreed and a corresponding permission is available.

 

[CHANGE / CANCEL]

You can cancel your booking free of charge up to 36 hours before rental start.
If you have not cancelled your booking and you do not pick up the vehicle in time, you will be charged a 95 EUR cancel fee.
If you have not made an advance payment and there are outstanding claims after the deadline, these will
be assigned by Fleetstar to a service provider.

 

[MOBILITY SERVICE]

Technical support for the vehicle in case of impairment of the driving ability not caused by the renter or driver.
Organization of the provision of a required replacement vehicle.

 

[ENTRY RESTRICTIONS]

• Countries restricted for all vehicle categories: Albanien, baltic republics, Bulgaria, Greece, Iseland, Romania,
Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,
Ucraine, Belarus and Zyprie.

• For vehicles of Full Size category and above (except vans/minibuses of this category) Restricted countries: Great Britain,
Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchechien Rep. and Hungary

Trips abroad
This option as an one time Extra is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad.

 

[EXTRAS]

Premium-Schutz SB 0€/ Protection against excess
With this option, a deductable charged by the rental company in the event of a claim
will be fully reimbursed in accordance with conditions of our service.
Includes damage to glass, windshield, tires, roof.
The minimum rental period is 7 days.
The minimium driver age is 24 years.

Car offers including ‘Premiumschutz’
Offes only with selection: Pay now
A deductible for damage to the vehicle is reduced to 0,00 EUR.
The minimum driver age is 24 years.

Additional driver / Zusatzfahrer
There is no charge for additional drivers for all car rentals, whereby only persons noted in the rental agreement
with a valid driver’s license may drive the vehicle. Driving licenses must be presented to the rental company by their holders.
For van and truck rentals we charge 67€ per rental/unit.

Trips abroad
This option is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad

One-way rentals
Possible one-way rentals within mainland Germany charged w/additional 14,5€ fee .
In case of unannounced or not allowed one-way rentals, an additional fee may be charged.

For returning your your car in many different countrys & city around Europe on request
with additional fee starting from 164€ -> Europe Only bookable before car rental return.

Navigation System
You book your vehicle with guaranteed availability of a navigation system.

Diesel vehicle
You will be provided with a vehicle with a diesel engine.
If a diesel vehicle is not available due to fleet
the fee will not be charged. Available for selected
available for selected vehicle groups, not Economy

Trailer hitch / Anhängerkupplung
After confirmed availability you will receive a
vehicle with trailer hitch. Only available for selected vehicle groups
available under consideration of required towing capacity.

 

[NOT INCLUDED IN THE RENTAL PRICE]

Local road tolls, highway vignettes or simila

 

For questions you can contact our Service Team by phone +4930 30882700 or contactform

 

FLEETSTAR GMBH, BERLIN – GERMANY
RentalCars since 2002

BOOKING CONDITIONS / RENTAL INFORMATION

 

[THE BOOKING]

 

¹ The availability of longterm-rental is currently on request

When making a booking, three types of payment models are possible:
-You pay the full rental fees for the rental car
at the time of your booking and nothing more upon
arrival, plus benefits; or
-You pay nothing at the time of making your reservation.
Fleetstar makes the reservation on your behalf and
you pay the rental company at the start of the rental; or
-You pay a deposit to make the reservation befcore
the start of the rental and the balance to the
car rental company upon your arrival.
The variants depend on your choice for booking.

Upon confirmation of your booking, Fleetstar will issue
a booking confirmation on behalf of the car rental company.
The reservation number indicated on the booking confirmation
should be included in all communications of the booking.

¹ Low availability especially in metropolitan areas for
reservations within (at least) 48 hours before a rental start.
Availability can be immediately in the status ‘on request’ and
will be checked within 5 hours during opening hours.

Advices at button >ONLINE ZAHLEN /pay now<
Rental conditions.
with click on ‘ONLINE ZAHLEN ‘ you confirm:
I have read the Booking/Rental Conditions and
agree to these and the Terms of Fleetstar.
Rental data processed by FLEETSTAR GmbH for
vehicle booking with the rental company.
The data will not be used for marketing
purposes or otherwise passed on to third parties

 

[PICKING UP YOUR VEHICLE]

You need to bring at station:
-Valid Driver’s license
-Passport or ID-card w/proof of adress
-Means of payment in name of driver (with ‘pay later’ booking)

 

[*IMPORTANT DOCUMENTS]

The driver must have a valid driver’s license and
an IDcard or passport with address if applicable).
Driving licenses from non-EU countries (exception Switzerland)
are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not
been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be
supplemented by an international driver’s license.

 

[AGE REQUIREMENTS]

The minimum age for drivers is from 21 years* and driving
license possession at least 1 year*. For the minimum age
and the driving license possession certain regulations apply,
which can be taken from the respective vehicle offer. From
and including vehicle category I*** (Intermediate) with
valid driver’s license for at least 2, from categorie F***
(Full-Size) 3 years. years.
Differing regulations depending on the vehicle remain in force.

 

[PAYMENT / DEPOSIT]

with selection: Pay later
All credit cards of international credit card companies
(Visa, Mastercard, American Express, Diners, Discover, JCB)
are accepted as means of payment, whereas all prepaid
cards are not accepted.
The means of payment must be issued in the name of the driver.
This must be valid at least until the agreed end of
the rental period.
Your rental will be billed and charged according to days driven.
Long-term rentals in a 30 day rhythm charged by the authorized
spending limit from your creditcard.

The rental of vehicles from the group FD**,FW** (Fullsize),
except vans of this category, takes place exclusively against
accepted credit cards. All other vehicle groups
(E***, H***, C***, D***, I***, J***, S***, FV**)
can also be rented upon presentation of a EC-Girocard
(Maestro/VPAY). Then, the possible rental period is
limited to each 30 days. Fleetstar recommends to indicate
the use of EC-Girocards when booking the vehicle.

As security, a deposit amount is required. The deposit amount
is 300EUR unless otherwise stated in the vehicle offer.
The deposit amount will be blocked on the credit card for
the duration of the rental. The deposit will be additional
costs (e.g. missing fuel, additional days/ kilometers).

with selection: Pay now
-see separate conditions for advance payment

 

[TERMS OF LIABILITY]

Included in the basic rental is a motor vehicle liability
insurance as well as comprehensive cover and theft
protection (LDW) with a deductible named to the
respective vehicle.
In the event of intentional or grossly negligent causation
of damage, the claim to the agreed comprehensive coverage
including theft protection. In addition, the vehicle, or parts
thereof, may not be sublet, encumbered, pledged or used
for e.g. motor sport purposes.
Nor may it be used for the transportation of persons for
hire or against payment (e.g. Carsharing), unless it was
expressly agreed and a corresponding permission is available.

 

[CHANGE / CANCEL]

You can cancel your booking free of charge up to 36 hours
before rental start. If you have not cancelled your booking
and you do not pick up the vehicle in time, you will
be charged a 95 EUR cancel fee.
If you have not made an advance payment and there are
outstanding claims after the deadline, these will
be assigned by Fleetstar to a service provider.

 

[MOBILITY SERVICE]

Technical support for the vehicle in case of impairment
of the driving ability not caused by the renter or driver.
Organization of the provision of a required replacement vehicle.

 

[ENTRY RESTRICTIONS]

• Countries restricted for all vehicle categories: Albania,
Baltic republics, Bulgaria, Greece, Iseland, Romania,
Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia
and Herzegowina, Moldawia, the Russian Foundation,
Malta, Ukraine, Belarus and Zyprie.

• For vehicles of Full Size category and above
(except vans/minibuses of this category)
Restricted countries: Great Britain, Ireland,
Italia, Croatia, Poland, Slowakie, Slovenia
Tchech Rep. and Hungary:

Trips abroad

This option as an one time Extra is binding to book
for approved trips abroad.
Also includes Emergergency Management-Service Abroad.

 

[EXTRAS]

Premium-Schutz SB 0€/ Protection against excess

With this option, a deductable charged by the rental company
in the event of a claim will be fully reimbursed in accordance
with conditions of our service.
Includes damage to glass, windshield, tires, roof.
The minimum rental period is 7 days.
The minimium driver age is 24 years.

Car offers including ‘Premiumschutz’

Offes only with selection: Pay now
A deductible for damage to the vehicle is reduced
to 0,00 EUR.
The minimum driver age is 24 years.

Additional driver / Zusatzfahrer

There is no charge for additional drivers for all car
rentals, whereby only persons noted in the rental agreement
with a valid driver’s license may drive the vehicle.
Driving licenses must be presented to the rental company
by their holders.
For van and truck rentals we charge 67€ per rental/unit.

Trips abroad

This option is binding to book for approved trips abroad.
Also includes Emergergency Management-Service Abroad

One-way rentals

Possible one-way rentals within mainland Germany
charged w/additional 14,5€ fee to your rental price.
In case of unannounced or not allowed one-way rentals,
an additional fee may be charged.

For returning your your car in many different
countrys & city around Europe on request
with additional fee starting from 164€ -> Europe
only bookable before car rental return.

Navigation System

You book your vehicle with guaranteed availability
of a navigation system.

Diesel vehicle

You will be provided with a vehicle with a diesel engine.
If a diesel vehicle is not available due to fleet
the fee will not be charged. Available for selected
available for selected vehicle groups, not Economy

Trailer hitch / Anhängerkupplung

After confirmed availability you will receive a vehicle
with trailer hitch. Only available for selected vehicle
groups available under consideration of required towing capacity.

 

[NOT INCLUDED IN THE RENTAL PRICE]

Local road tolls, highway vignettes or simila

 

For questions you can contact our Service Team
by phone +4930 30882700 or contactform

 

FLEETSTAR GMBH, BERLIN – GERMANY
RentalCars since 2002

Im aktuellen Büro ist keine Fahrzeugklasse ausgewählt. Bitte wähle eine andere Klasse!