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FAQs [en]

GENERAL

Fleetstar / Rental Partner

Fleetstar provides agreed rate conditions at which you pick up the rental car from the rental company.
In cooperation with renowned car rental companies as contractual partners, you rent quality and safety permanently at the best Fleetstar-rate.

Flexible & Best-Price Guaranteed

Your confirmed total price is guaranteed and w’out additional costs.
→ If you find a comparable public rental car offer with the same services at a lower price up to 2 days before the start of the rental period, you will be reimbursed for the difference after you send the offer. Only public and online bookable offers.

By confirmed extending of the rental agreement, additional days be charged with same 1/30 day-price you rented.

More details at Faq >rental-time<

PROCESS / USING

Wich rental-time to choose?

Flexibel as you prefer:

1a) Book for 26-30 days as a monthly flat rate.
– if needed extend your rent for 1/30 price per day

1b) Rent for 31 to 90 days around.
– Your rental will be charged in a 30d rhythm to driven days in fact
→ Stay flexible:
– after holding duration (26 days) return the car daily. Not driven days will not be charged again
– to the expiration extend the rent if needed

1c) More than 3 months
– Book like 1a) or b) and extend the rent end of period

2) 01-24 days short term with all kilometres free

How many kilometres are free?

short-term:

  • 01-24 days duration = all driven kilometres are free

long-term:

  • 26-30 days duration = 4.200 km included
  • ab 31 days duration = ea. addítional day +140 km included – 4.200 km monthly
  • addítional kilometres = 0,19-0,40 Euro (as ->Leistungdetails)

*Trucks and other commercial vehicles with different offers

What are the payment methods?

– All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB) are accepted as means of payment, whereas all prepaid cards are not accepted.
The rental price will blocked on the credit card until charged at the end of the rental period. For long-term rentals in 30 day rhythm according to days driven.

– Discribed vehicle groups (-> ‘Leistungsdaten’) can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY), limited to monthly rental period
More also at ‘Rentalinformation’

– Did you need diffent methods for employees as a company, please contact us for your special interests.

How to book?

Simple and uncomplicated booking.

– Set the rental location and time with rental start and end dates
– Choose the right car-offer and add extras if you wish.
– After entering your driver data, your reservation is complete.

You can also contact us by phone.

What do I need for rent?

On pick-up by the driver:

  • identity card (passport w/+ proof of address
  • valid driver license
  • proof of payment*

Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

Regulation for deposit

As security, a deposit amount is required by the rental company.
The deposit amount is 300,00 Euro.

Additional driver

Additional persons can be entered in the rental contract as authorized drivers.
– bookable free of charge for all car offers

– trucks and other commercial vehicles plus max 50.00 Euro per rental/unit

The Rental-Fleet

The rental vehicles are ⌀3 months old.
The fleet includes various models and categories of almost all manufacturers.

Extras / special requests

Additional extras (child seats, trailer hitch, cover+) can be added in the booking process if required.
Other requirements are agreed individually.

RETURN AND END OF RENTAL

End of rental / Extension

The vehicle must be returned to the rental company at the end of the rental period as agreed in the rental contract.
If you still want to keep your vehicle, the rental period can be optionally extended by additonal days to your contract.

Term contracts with a minimum holding period can be terminated prematurely and without additional costs after 26 days by returning the vehicle.
Not driven days expire and will not be charged again.

INSURANCE / FOREIGN TRAVEL

Wich cover is included?

All offers with:
– Kraftfahrzeug-Haftpflichtversicherung
– LDW – Lost Damage Waiver – Cover with or w’out a deductable as product description

Exclusion of a deductible

Rental offers with a deductible, any excess charged by the rental company in the event of a claim can fully reimbursed with choosing extra option:
‘SB 0,00€ durch Erstattung’

Regulations for foreign travel

Border traffic: • allowed, by inclusion additional option ‘Auslandsfahrten’ incl. Emergency Management Service for 16€ per rental (one-time fee):
Austria, Belgium, Denmark, Finland, France, Netherlands, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden and Swizerland.
• allowed only with categories Economy (E***), Compact (C***,D***), Mittelklasse (I***, J***), Van (F***), Standard Bus (S***) to the following countries:
Great Britain, Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchech Rep. and Hungary.

• for all categories blocked countries:
Albania baltic republics, Bulgaria, Greece, Iseland, Romania,Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta,Ucraine, Belarus, Zyprie.

DURING THE TRIP ..

What to do if a warning signal lights up in the vehicle?

Check the meaning, any restrictions and contact the support.
The team will take care of quick clarification and, if necessary, a straightforward vehicle exchange.

What do I do in case of a breakdown?

Contact directly the 24h mobility service of the rental company. Together we will make you mobile again quickly.
You will find the contact details in the rental folder in the glove compartment of your vehicle.

What do I do in case of an accident?

First check the well-being of all passengers. Report the accident to Police and inform the rental company.
If it is no longer possible to continue driving the vehicle, your mobility protection will take care of the accident vehicle and coordinate the provision of a replacement vehicle.

GENERAL

Fleetstar / Rental Partner

Fleetstar provides agreed rate conditions at which you pick up the rental car from the rental company.
In cooperation with renowned car rental companies as contractual partners, you rent quality and safety permanently at the best Fleetstar-rate.

Flexible & Best-Price Guaranteed

Your confirmed total price is guaranteed and w’out additional costs.
→ If you find a comparable public rental car offer with the same services at a lower price up to 2 days before the start of the rental period, you will be reimbursed for the difference after you send the offer. Only public and online bookable offers.

By confirmed extending of the rental agreement, additional days be charged with same 1/30 day-price you rented.

More details at Faq >rental-time<

PROCESS / USING

Wich rental-time to choose?

Flexibel as you prefer:
1a) Book for 26-30 days as a monthly flat rate.
– if needed extend your rent for 1/30 price per day

1b) Rent for 31 to 90 days around.
– Your rental will be charged in a 30d rhythm to driven days in fact
→ Stay flexible:
– after holding duration (26 days) return the car daily. Not driven days will not be charged again
– to the expiration extend the rent if needed

1c) More than 3 months
– Book like 1a) or b) and extend the rent end of period

2) 01-24 days with all kilometres free

How many kilometres are free?

short-term:

  • 01-24 days duration = all driven kilometres are free

long-term:

  • 26-30 days duration = 4.200 km included
  • ab 31 days duration = ea. addítional day +140 km included – 4.200 km monthly
  • addítional kilometres = 0,19-0,40 Euro (as ->Leistungdetails)

*Trucks and other commercial vehicles with different offers

What are the payment methods?

– All credit cards of international credit card companies (Visa, Mastercard, American Express, Diners, Discover, JCB) are accepted as means of payment, whereas all prepaid cards are not accepted.
The rental price will blocked on the credit card until charged at the end of the rental period.
For long-term rentals in 30 day rhythm according to days driven.

– Discribed vehicle groups (-> ‘Leistungsdaten’) can also be rented upon presentation of a
EC-Girocard (Maestro/VPAY), limited to monthly rental period
More also at ‘Rentalinformation’

– Did you need diffent methods for employees as a company, please contact us for your special interests.

How to book?

Simple and uncomplicated booking.

– Set the rental location and time with rental start and end dates
– Choose the right car-offer and add extras if you wish.
– After entering your driver data, your reservation is complete.

You can also contact us by phone.

What do I need for rent?

On pick-up by the driver:

  • identity card (passport w/+ proof of address
  • valid driver license
  • proof of payment*

Driving licenses from non-EU countries (exception Switzerland) are accepted if
a) no visa is entered in the passport
b) visa is entered in the passport and the customer has not been in Europe for more than 6 months at the time of rental.
A driver’s license not issued in Latin script must be supplemented by an international driver’s license.

Regulation for deposit

As security, a deposit amount is required by the rental company.
The deposit amount is 300,00 Euro.

Additional driver

Additional persons can be entered in the rental contract as authorized drivers.
– bookable free of charge for all car offers

– trucks and other commercial vehicles plus max 50.00 Euro per rental/unit

The Rental-Fleet

The rental vehicles are ⌀3 months old.
The fleet includes various models and categories of almost all manufacturers.

Extras / special requests

Additional extras (child seats, trailer hitch, cover+) can be added in the booking process if required.
Other requirements are agreed individually.

RETURN AND END OF RENTAL

End of rental / Extension

The vehicle must be returned to the rental company at the end of the rental period as agreed in the rental contract.
If you still want to keep your vehicle, the rental period can be optionally extended by additonal days to your contract.

Term contracts with a minimum holding period can be terminated prematurely and without additional costs after 26 days by returning the vehicle.
Not driven days expire and will not be charged again.

INSURANCE / FOREIGN TRAVEL

Wich cover is included?

All offers with:
– Kraftfahrzeug-Haftpflichtversicherung
– LDW – Lost Damage Waiver – Cover with or w’out a deductable as product description

Exclusion of a deductible

Rental offers with a deductible, any excess charged by the rental company in the event of a claim can fully reimbursed with choosing extra option:
‘SB 0,00€ durch Erstattung’

Regulations for foreign travel

Border traffic: • allowed, by inclusion additional option ‘Auslandsfahrten’ incl. Emergency Management Service for 16€ per rental (one-time fee):
Austria, Belgium, Denmark, Finland, France, Netherlands, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden and Swizerland.
• allowed only with categories Economy (E***), Compact (C***,D***), Mittelklasse (I***, J***), Van (F***), Standard Bus (S***) to the following countries:
Great Britain, Ireland, Italia, Croatia, Poland, Slowakie, Slovenia Tchech Rep. and Hungary.

• for all categories blocked countries:
Albania baltic republics, Bulgaria, Greece, Iseland, Romania,Turkye, Serbia, Montenegro, Mazedonia, Kosovo, Bosnia and Herzegowina, Moldawia, the Russian Foundation, Malta, Ucraine, Belarus, Zyprie.

DURING THE TRIP ..

What to do if a warning signal lights up in the vehicle?

Check the meaning, any restrictions and contact the support.
The team will take care of quick clarification and, if necessary, a straightforward vehicle exchange.

What do I do in case of a breakdown?

Contact directly the 24h mobility service of the rental company. Together we will make you mobile again quickly.
You will find the contact details in the rental folder in the glove compartment of your vehicle.

What do I do in case of an accident?

First check the well-being of all passengers. Report the accident to Police and inform the rental company.
If it is no longer possible to continue driving the vehicle, your mobility protection will take care of the accident vehicle and coordinate the provision of a replacement vehicle.

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